This book provides focused guidance for deploying and customizing Service Manager, an integrated platform for automating and adapting an organization’s IT service management best practices.
Topics included: Business reasons to choose Service Manager • Deployment costs and non-IT usage • How to plan for Service Manager • How to prepare for a Service Manager installation • Management packs • Optimizing the Service Manager environment • Service Manager configuration and customization.
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Publisher: Microsoft Press
Published: December 2013
Format(s): PDF, Mobi(Kindle), ePub
File size: 3.20 MB
Number of pages: 98
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