Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook – Second Edition. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management. (Limited-time offer)
Table of Contents
- ITSM and ITIL Frameworks and Processes
- Personalizing SCSM 2016 Administration
- Configuring Service Level Agreements (SLAs)
- Building the Configuration Management Database (CMDB)
- Deploying Service Request Fulfilment
- Deploying and Configuring the HTML5 Self-Service Portal
- Working with Incident and Problem Management
- Designing and Configuring Change Management and Release Management
- Implementing Security Roles
- Working with the Data Warehouse and Reporting
- Extending SCSM with Advanced Personalization
- Automating Service Manager 2016
- Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2
Download Free PDF / Read Online
Author(s): Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, and Andreas Baumgarten
Publisher: Packt Publishing
Published: February 2017
Format(s): Online
File size: –
Number of pages: 638
Download / View Link(s): This offer has ended.
Free as of 08/01/2023
Publisher: Packt Publishing
Published: February 2017
Format(s): Online
File size: –
Number of pages: 638
Download / View Link(s): This offer has ended.
Free as of 08/01/2023