Mastering Zendesk covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. (Limited-time offer)
Table of Contents
- Configuring Your Own Zendesk
- Agent Roles, Groups, Organizations, and User Tags
- Creating Custom Fields
- Setting Up Multiple Ticket Channels
- Customizing Business Rules and Ticket Escalation
- Integrating and Extending Zendesk
- Advanced Reporting and Insights via GoodData
- Security Settings and SSO
- Troubleshooting Zendesk
- Zendesk Tips and Tricks
Download Free PDF / Read Online
Author(s): Cedric F. Jacob
Publisher: Packt Publishing
Published: January 2017
Format(s): Online
File size: –
Number of pages: 412
Download / View Link(s): This offer has ended.
Free as of 09/27/2022.
Publisher: Packt Publishing
Published: January 2017
Format(s): Online
File size: –
Number of pages: 412
Download / View Link(s): This offer has ended.
Free as of 09/27/2022.