From Voices to Results – Voice of Customer Questions, Tools and Analysis gives you a framework to understand what products and features your customers need, or will need in the future. It provides the tools to conduct a VoC program and suggests how to take the customer input and turn it into successful products. (Limited-time offer)
Table of Contents
- Solving Problems and Driving Value with VoC
- VoC in the Product Development Process
- Laying the Groundwork
- Gathering the Customer Needs for Your Product
- The Interview Process – Preparation
- The Interview Process – The Interview
- Understanding the Customer’s Voice
- Validating the Customer’s Voice
- Completing the Circle – Using the Customer’s Voice in Your Organization
Download Free PDF / Read Online
Author(s): Sinan Ozdemir, Divya Susarla
Publisher: Packt Publishing
Published: April 2018
Format(s): Online
File size: –
Number of pages: 218
Download / View Link(s): This offer has ended.
Free as of 07/12/2022.
Publisher: Packt Publishing
Published: April 2018
Format(s): Online
File size: –
Number of pages: 218
Download / View Link(s): This offer has ended.
Free as of 07/12/2022.